— ISSUE REGARDING LEATHER CREASES
Due to the natural features of leather, bags of soft texture might emerge with varying degrees of creases during warehouse storage and international shipping. Attempt to carry the bag for a few days to lighten the creases. If the creases still exist, please try to use a steam iron to deal with the crease (note: don’t let the steam iron stay too long on the leather) or use a hot towel to wipe them. We sincerely apologize for the inconvenience.
— PROCESSING TIME
We strive to provide you with the fastest delivery. The whole processing and shipping period will take 7-14 business days.
— NOTE REGARDING COVID-19
The COVID-19 has been affecting the operation of logistics around the world so the order shipping may delay 5-15 business days.
— PROCESS AFTER YOUR ORDER IS PLACED
Once your order is placed, you will receive a confirmation email letting you know that our team has received your order. When your order is processed, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
— WHAT TO DO IF THE PARCEL HAS NOT REACHED WITHIN THE ESTIMATED TIME?
We are welcome any email about your confusion including but not limited to order status, shipping problems and information changes. We will try our best to reply and solve your problems as soon as possible.
If your order has not arrived within 60 business days, please contact us at ser[email protected]. We will take immediate remedial actions.
— SHIPPING COUNTRIES
Please allow that there is a delay of 1-3 days to several countries due to the different warehouses worldwide.
We’re sorry to inform you that the countries/regions below are not able to deliver at the moment: Albania, Algeria, Aruba, Guernsey, Jersey Island, Reunion Island.
— SHIPPING ADDRESS
228 PARK AVE S #79525 NEW YORK,
NEW YORK 10003-1502.
— SHIPPING COST
Shipping Freight: Orders from$0 to $119 is charged 10$.
Free Shipping: For orders over $119